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Keep Anyone Listening To You

Everyone you try to speak to seems to have an abundance of distraction-inducing triggers in their environment; from text messages in a conversation to interruptions by people, music and television, it seems like it takes more effort to maintain someone’s attention than ever before.

The tips that follow have been field-tested and proven to markedly increase the attention and focus of your audience.

You need to become familiar with the reasons people don’t typically listen. This will allow you to mentally make conversational course changes in order to get your message across more effectively.

1.     The subject is not interested

        a.      This may be the most difficult barrier to overcome, but the phrases in the second section will most assuredly keep their                      attention long enough to get your message across.

2.     The subject is distracted

        a.      We all get caught up in our own thoughts while people speak to us

        b.     Subjects can easily become distracted by environmental stimulus

        c.      Cell phones and kids will always throw your subject’s focus off course. You will learn how to get it back on track easily.

3.     The subject is waiting to talk

        a.      The subject is distracted by trying to remember what they wanted to say; rehearsing the chain of thought in their head

        b.     The subject becomes overwhelmed with a desire to tell you all about THEIR experience or opinion and has no concern for                 yours

        c.      They have no interest in hearing your story unless to one-up whatever you’ve been speaking about

4.     They would rather talk

        a.      Talking, to all humans, seems much more useful and productive for THEIR needs. This is natural and occurs throughout                     almost every interaction

        b.     They need to control the interaction and keep their conversational agenda in the spotlight, keeping you from talking                           about things of interest to you.

You will learn two methods of maintaining conversational focus and interest here:

1.     Physical

2.     Verbal

Obtaining Focus Using Physical Movement

Facing and Mirroring

The concept of mirroring behavior is a natural occurring human trait that you, as the operator, are going to deliberately control in order to shift the behavior and emotional state of the subject. Behavioral mirroring is not a gesture-for-gesture mimicry of the subject. Most of the gestures you replicate will follow a three to four second delay. Some gestures shouldn’t be copied at all. Two concepts are at work when mirroring body language: The mirroring of body language and the matching of body language. Mirroring occurs when you are positioned opposite (or facing) the subject and replicates a mirror image of behaviors. Matching occurs when you are next to a subject (facing a similar direction).

If positioned opposite a subject and you observe them cross their left leg over their right, you would need to mirror the behavior by crossing your right leg over your left. This creates a mirror image to the subject of the body language display. Conversely, if you and the subject are standing or seated so that you are both facing a similar direction, you would match their gesture instead of doing the mirror opposite; your left leg would be crossed over your right.

The shifts in body language should be subtle and appear natural. Drawing the subject’s attention to unusual displays of your behavior will only activate their conscious  defense systems (which we need to be offline in order to use Ellipsis Systems). Never become obvious in your observations of their behavior before mirroring and matching. Beginner operators typically make the mistake of almost staring at a subject’s movements before making their own movement, then staring again to confirm they’ve done it right. This is hard to resist in the beginning phase of training and will occur when you are practicing some of the exercises in the training planner. Your level of mastery will be directly proportional to the amount you exercise your skills in everyday life outside of operations.

When mirroring body language and gestures, the best rule of thumb is to mirror/match three gestures and movements, and ignore the fourth. This cycle should repeat until you have the ability to lead their body language. Leading body language occurs when you’ve developed enough rapport within the interaction to the extent the subject begins unconsciously mirroring/matching your gestures. Once you’ve gained the ability to unconsciously influence behavior in this way, the brain becomes easily led. Leading the physical body creates a social context in which the subject’s brain begins to follow you as well. 

Since body language has so much influence on how we feel, imagine how easily it would be to modify a person’s mood simply by making them follow the body language signals you wanted them to. Typically, it takes about four minutes of mirroring and matching body language and gestures in order to cause a subject to follow your movements. After this point, the rule of thumb is to follow one of their movements every two minutes or so. While many experts have dedicated timelines to this process, conversation and interaction is so organic that any specifics applied to them would only degrade from the influence capabilities of an operator.

Subtle Cues to Your Mouth

A very brief (using minimal contact) touch of your mouth wile you are speaking will draw the attention to your mouth/words for a short period of time.

Shift Position

Moving your position in reference to the listener will cause them to reorient their body to you and bring them back into the present moment. This will establish focus for about 60 seconds in highly distracted subjects. The movement needs to be enough so that the listener will at least have to move their head in order to maintain eye contact.

Unexpected Movement

The quick and unexpected movements of anyone will draw attention and temporarily shake someone out of a distracted mindset. Simply bending down to adjust your shoe in the middle of a sentence is enough to break someone’s distraction for a moment and guide them back on course.

Starting to Speak at the Ground

When you first begin to talk, looking at the ground and speaking slower than normal seems to be an ‘I-need-to-listen’ trigger for almost everyone in the western world. This is also a therapy technique taught to psychiatrists who work with mentally ill patients who aren’t able to focus well.

Verbal Cues

There are a few ways you can almost subliminally influence a subject’s focus with simple words alone. Using words like ‘listen’, ‘focus’, ‘concentrate’ and ‘pay attention’ while very subtly gesturing your hands toward yourself will direct their unconscious mind (that always seeks direction) where to go. Something as simple as figuring out how you can weave one of those words into your conversation can impact their attention ten fold! This is all covered in several chapters in the Ellipsis manual, but this small tactic alone will blow your mind when you use it.

Phrases

The following phrases can be inserted virtually anywhere in conversation to ‘trigger’ the subject’s attention and focus. You’ll find them incredibly powerful even after the first few times you use them. They are designed to cause a slight feeling of suspense and almost forces a subject to keep listening.

1.     After all…

2.     And guess what…

3.     And look at this…

4.     And the result…?

5.     And while we are at it…

6.     The bottom line is…

7.     They key to…

8.     The secret to…

9.     The trick is...

10.  Then it hit me…

11.  There’s another thing…

12.  What this means is…

13.  Truthfully…

14.  This will surprise you…

15.  Trouble is…

16.  To make matters worse…

17.  Up until now…

18.  Vitally important point….

19.  That’s why…

20.  Stated a bit differently…

21.  That means…

22.  Remember…

23.  Please understand…

24.  One important thing is…

25.  Of course, …

26.  Now, listen to this carefully…

27.  Most important of all…

28.  Moreover…

29.  Look no further…

30.  Make no mistake…

31.  Let’s assume that…

32.  And this is the secret…

33.  I’ll explain…

34.  In short, …

35.  In fact, …

36.  I’m sorry, but…

37.  Here’s how easy it is…

38.  Here’s the scary part…

39.  Here’s the secret…

40.  I suppose you could…

41.  I’m sure you can guess what happened next…

42.  And I’ll tell you one more thing about…

43.  Back to the purpose of what I was saying…

44.  Best of all, …

45.  But here’s the most important part…

46.  First, a warning…

47.  Even if you were to…

48.  That’s only half the story…

49.  There’s the problem…

50.  By the way…

51.  Consider this fact, …

52.  Fact is, …

53.  With that said, …

54.  You’ll be glad to know that…

We hope this was informative and is something you can save to your phone for future use. Email us anytime with suggestions or cat photos.

E.B.L.

Looking for a speaker or trainer? Email sara@ellipsisbehavior.com 

© Ellipsis Behavior Laboratories . 2012-2017 All Rights Reserved
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